Refund policy

Return & Refund Policy

At Velora, we want you to be completely satisfied with your purchase. Please read our policy below to understand how we handle returns, refunds, and order modifications.

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Order Modifications & Cancellations

If you need to modify or cancel your order, please contact us within 24 hours of placing your order.
After this period, your order may already be processed, and we may no longer be able to cancel or modify it. However, we’ll do our best to assist you whenever possible.

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Damaged or Incorrect Items

We take great care in packaging and shipping your items. If your order arrives damaged or incorrect, please contact us within 7 days of receiving your package.

We will gladly arrange a replacement or issue a refund, depending on your preference and the situation.